Outerscope StudiosKnowledge layer
A maintained source of truth across policies, handbooks, product material, internal systems, and the documents people actually trust.
Outerscope service
Onboarding & support agents
Give employees one place to ask how the company works and get an answer grounded in the right documents, systems, and permissions.
What this is
A support agent is only as useful as the knowledge, access model, and escalation path behind it.
We build the chatbot interface and the system beneath it: knowledge retrieval, SQL and application access, permission-aware responses, source citations, tool use, and handoff to a person. The same foundation can guide a new hire through week one, answer recurring tech-stack questions, or complete safe internal support actions.
What we build
The visible experience and the system underneath it.
New-hire guide
A role-aware agent for first-week questions, systems setup, process learning, and the context normally scattered across meetings.
Internal helpdesk
Support for recurring tool, process, and policy questions with citations, confidence boundaries, and clear next actions.
Escalation and insight
Human handoff with the conversation attached, plus analytics that reveal missing documentation and repeated points of confusion.
How the engagement moves
A real sequence, from ambiguity to something the team can run.
- 01
Collect
Identify the sources employees use, the questions teams repeat, and the actions support staff handle manually.
- 02
Ground
Build permission-aware retrieval and connect only the tools the agent needs to answer or act safely.
- 03
Test
Evaluate real questions, weak sources, ambiguous requests, and the moments that require human escalation.
- 04
Learn
Use unanswered questions and support patterns to improve both the agent and the company’s knowledge base.
A good fit when
- New hires depend on a few busy people for basic context
- Teams answer the same process and tool questions repeatedly
- Important knowledge exists, but employees cannot find the right version
What changes
- Faster ramp time with fewer repeated interruptions
- Consistent answers grounded in current company sources
- A visible backlog of documentation and process gaps to fix
Bring us the messy version
You do not need to know what the solution is yet.
Show us the work, the bottleneck, or the situation. We'll help you see the useful system inside it.